💼 getmehair After-Sales Policy

Thank you for choosing getmehair. We are dedicated to providing premium-quality, natural-looking hair systems tailored for men worldwide. Please read our after-sales policy carefully before placing your order.

📝 1. Order Cancellation & Modification Policy

Ready-to-Ship Orders

• Orders can be cancelled within 24 hours of purchase free of charge.

• After 24 hours, cancellation is only possible if the item has not yet been dispatched (not guaranteed).

• Once the order is shipped, it cannot be cancelled. You may initiate a return after receiving the package.

• Refused or uncollected deliveries may incur return shipping and administrative fees.

Custom-Made Orders

Time After Order Placement	Cancellable	Fee
0 – 24 hours	✅ Yes	Free
24 – 48 hours	✅ Yes	30% of order total
48 – 72 hours	✅ Yes	50% of order total
Over 72 hours	❌ No	Non-cancellable

⚠️ Please note: No modifications (such as size, color, base type, density, or shipping address) are allowed on custom orders after 72 hours.

🔁 2. Return & Exchange Policy

Ready-to-Ship Products

• ✅ Eligible for Return or Exchange:

  • Product is in brand-new condition: unworn, uncut, unwashed, and unaltered.

  • All original packaging, tags, and included accessories remain intact.

  • Return request is submitted within 7 days of delivery.

  • No signs of wear, odor, or damage.

  • We offer one free exchange per order (getmehair covers outbound shipping for the exchange unit).

• ❌ Ineligible for Return or Exchange:

  • Products that have been cut, fitted, washed, dyed, or altered in any way.

  • Missing original packaging or accessories.

  • Requests submitted after the 7-day delivery window.

  • Items not purchased directly from getmehair.

• 💰 Refunds:

  • Refunds will be processed to your original payment method following thorough product inspection at our warehouse.

  • Promotional discount or coupon amounts are non-refundable.

  • Customers are responsible for return shipping costs for non-quality-related returns.

Custom-Made Products

Custom systems are individually crafted to your unique specifications and are non-refundable and non-exchangeable unless due to a getmehair manufacturing error or confirmed quality defect.

• ✅ Eligible for Remake or Replacement only if:

  • You received an incorrect item, size, color, or base material.

  • The unit has a verified factory quality issue (clear photo/video evidence required).

  • The issue is reported within 48 hours of delivery.

• ❌ Ineligible for Return:

  • Subjective dissatisfaction (e.g., subtle shade variations due to monitor resolution).

  • Customer submitted incorrect measurements or specifications during order placement.

  • Used, cut, washed, dyed, or altered custom products.

  • Issues reported after the 48-hour post-delivery window.

• 🛠 Resolution:

  • If getmehair is at fault, we will provide a free remake, replacement, or appropriate repair compensation.

📌 3. Important Notes & Return Guidelines

• Only one free exchange is permitted per standard ready-to-ship order.

• Always use a trackable shipping service with proof of delivery when returning packages.

• Customers are responsible for any international customs duties, taxes, or clearance fees incurred during return shipping.

• All cancellation, modification, and return requests must be submitted in writing via email.

📩 Contact Us

For order cancellations, modification requests, returns, or general after-sales support, please reach out to our team:

• Company Name: Qingdao Shunze Wig Co., Ltd.

• Email: getmehair1998@gmail.com

• Phone / WhatsApp: +86 183 5472 5206

• Address: No. 333 Jiaozitou Road, Jimo District, Qingdao City, Shandong Province, 266200, China