FAQs
Product & Quality
What types of hair systems do you offer?
We offer skin, lace, mono, and silk top hair systems, as well as custom-made toupees for men.
Do you use real human hair?
Yes. All our premium hair systems are made from 100% human hair for a natural look and feel.
Can I style the toupee like my own hair?
Yes, you can cut, style, and even dye it within recommended limits.
What is the difference between skin, lace, mono, and silk top bases?
Each base has unique features—skin is ultra-thin and invisible, lace is breathable, mono is durable, and silk top offers the most natural scalp look.
How long does a hair system last?
Typically 4–6 months depending on base type, wear frequency, and maintenance.
Do you have stock products ready to ship?
Yes. We keep a wide range of stock hair systems for immediate dispatch.
Customization
Can you make custom hair systems?
Absolutely. We can customize base type, hair density, curl, color, and size.
What’s the lead time for custom orders?
Generally 6–8 weeks depending on complexity and volume.
Do you provide color matching services?
Yes. You can send a hair sample, and we will match it precisely.
Can I order a custom size base?
Yes. Just send us the exact measurements or a template.
Pricing & Orders
Do you offer wholesale pricing?
Yes. We supply salons, distributors, and wig brands at competitive factory-direct prices.
Is there a minimum order quantity for wholesale?
For wholesale pricing, our MOQ is usually 10 pieces per style or base type.
Do you offer discounts for bulk purchases?
Yes. The more you order, the better the price we can offer.
Can I mix different styles in one wholesale order?
Yes, mixed styles are allowed in bulk orders.
Do you charge extra for rush orders?
Rush production may involve an additional fee, depending on workload.
Shipping & Delivery
Do you ship worldwide?
Yes. We deliver to most countries via DHL, FedEx, and UPS.
How long does shipping take?
Stock orders: 1–3 days. Custom orders: after production, shipping is 3–5 days.
Do you provide tracking numbers?
Yes. A tracking number will be sent once your order is shipped.
Can you ship directly to my clients?
Yes, we offer blind drop-shipping for business clients.
Do I need to pay customs duties?
Customs policies vary by country. Buyers are responsible for import duties if applicable.
After-Sales & Returns
Do you have a return policy?
Yes. We offer a 30-day return guarantee for unused products in original condition.
Can I return a custom-made product?
Custom products are non-refundable unless there is a quality issue.
What if my product is damaged during shipping?
Contact us within 48 hours with photos, and we will arrange a replacement.
Do you offer repair services?
Yes. We can repair certain types of damage—contact our support team for details.
Business & Partnerships
Do you work with salons and hair professionals?
Yes. We offer special programs for salons, including wholesale pricing and stable supply.
Can you produce under my brand name?
Yes, we offer OEM/ODM services with your brand label and packaging.
Do you offer exclusive distribution agreements?
In some markets, we can offer exclusivity for committed partners.
Can I visit your factory?
Yes. We welcome business partners to visit our production facility by appointment.
Technical & Maintenance
How do I clean and maintain a hair system?
Use sulfate-free shampoo, avoid hot water, and gently comb to prevent tangling.
Can I sleep or swim with a hair system on?
Sleeping is fine with a secure attachment; swimming is possible, but always rinse afterward to remove chlorine or saltwater.